Urgent pet situations
PetShift is not a veterinary service, emergency response service, or pet monitoring service. For urgent pet health or safety issues, contact the pet owner, veterinarian, local emergency veterinary clinic, or local emergency services as appropriate.
Contact support
Email support with your account email, device type, app version if known, and a short description of the issue.
Do not send passwords, payment card details, private access codes, or other sensitive credentials.
Issue areas
Helpful details to include
- The email address used for your PetShift account.
- Whether you are using PetShift as an owner or sitter.
- The general issue category, such as sign-in, invite, stay, report, photo, notification, privacy, or deletion.
- Your device type and operating system version if known.
- Screenshots if they help explain the issue and do not expose sensitive information.