FAQ & Support

MoneyPulse is a personal finance app that helps you connect financial accounts, review transactions, identify recurring subscriptions, and monitor monthly income, spending, and net cash flow.

MoneyPulse uses Plaid to connect to thousands of supported banks and credit unions. Availability depends on each institution and region.

You can browse parts of MoneyPulse without connecting a bank, but core financial insights depend on connected account data.

Bank linking is handled by Plaid. MoneyPulse does not collect or store your bank login credentials.

No. MoneyPulse is read-only. It does not initiate transfers or payments.

If enabled in app settings and supported by your device, MoneyPulse can require biometric authentication to open sensitive flows.

MoneyPulse focuses on transactions, recurring subscriptions, monthly spending, inflows, outflows, and monthly net cash flow based on connected account activity.

MoneyPulse may use connected account data to support app features, but the core experience is focused on transaction history, recurring charges, and monthly financial insights rather than full banking functionality.

Monthly net equals inflows such as income, deposits, and refunds minus outflows such as spending and withdrawals for the selected month.

Banks may delay posting. You can use Sync now in Settings to request a refresh. Some transactions may appear as pending first.

Money moved between your own connected accounts may be excluded from spending and income calculations when both sides are available, to reduce double-counting.

Yes. Some features may require an active subscription.

Subscriptions are managed through your Apple App Store or Google Play account settings, depending on where you purchased the subscription.

Refunds are handled by the platform provider according to its billing rules. Please refer to Apple or Google Play support for billing disputes.

Use the in-app account deletion option if available. If you cannot access the app, email support@greenvital.app with the subject Account Deletion Request.

Email: support@greenvital.app
We can help with account access, subscriptions, billing questions, bank-linking issues, data deletion requests, and bug reports.
Please include issue details and screenshots if possible, but do not include bank passwords, full account numbers, or other sensitive credentials.

Include your device type, app version if known, a short description of the problem, and any screenshots that help explain the issue.